Legal & Policies

Information We Collect

In order to provide our services efficiently, we may collect personal information including your name, date of birth, nationality, passport details, contact information, email address, residential address, and travel-related documents. We may also collect information relating to your travel preferences, booking requirements, payment details, and communications with our team.

When you visit our website, certain technical information such as IP address, browser type, device information, and website usage data may also be collected automatically to help us improve our services and user experience.

How We Use Your Information

The information collected is used solely for legitimate business and travel-related purposes. This includes processing bookings, arranging flights and hotels, obtaining visas, coordinating transportation services, providing customer support, sending travel updates, issuing travel documents, and complying with legal or regulatory requirements.

We may also use your information to communicate important updates regarding your booking, respond to inquiries, improve our services, and inform you about new travel offers or promotions that may be of interest to you.

Sharing of Information

To successfully complete your travel arrangements, it may be necessary for us to share relevant information with airlines, hotels, transport providers, visa processing authorities, embassies, consulates, insurance providers, and trusted business partners involved in delivering your travel services.

AFTAB Tours & Travels does not sell, rent, lease, or trade personal information to third parties for marketing purposes. Information is shared only when required to provide the services requested by you or when required by law.

Passport and Visa Documentation

For Umrah, Ziyarat, international travel, and visa processing services, customers may be required to provide passport copies, photographs, visa documents, and other supporting paperwork. By submitting such documents, you authorize AFTAB Tours & Travels to share them with the relevant authorities, airlines, hotels, visa processing agencies, government departments, and approved suppliers for the purpose of completing your travel arrangements.

Payment Information

We may collect information relating to payments made for our services. However, we do not store sensitive banking credentials, card PINs, passwords, or other confidential financial security information. Payments are processed through approved banking channels and payment service providers.

Package prices may be quoted and accepted in both Indian Rupees (INR) and United States Dollars (USD), depending upon the nature of the booking and supplier requirements.

Communication and Marketing

By contacting AFTAB Tours & Travels through our website, email, telephone, WhatsApp, social media platforms, or any other communication channel, you consent to receiving communications regarding your booking, travel arrangements, payment status, travel updates, visa updates, customer support, and promotional offers.

You may request to stop receiving promotional communications at any time by contacting our office.

Website Cookies

Our website may use cookies and similar technologies to improve functionality, enhance user experience, analyze website traffic, and understand visitor preferences. Cookies help us provide a better browsing experience and improve the quality of our services. Users may choose to disable cookies through their browser settings, although some website features may not function properly as a result.

Data Security

We take reasonable administrative, technical, and organizational measures to safeguard personal information against unauthorized access, misuse, alteration, disclosure, or loss. While we continuously work to maintain appropriate security standards, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Therefore, users provide information at their own discretion and risk.

Data Retention

Personal information may be retained for as long as necessary to fulfill booking requirements, comply with legal obligations, resolve disputes, maintain business records, process refunds, manage accounting records, or meet regulatory requirements. Once the information is no longer required, reasonable steps will be taken to securely delete or archive it.

Third-Party Websites

Our website may contain links to third-party websites for your convenience. AFTAB Tours & Travels is not responsible for the privacy practices, policies, content, or security of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

Your Rights

You may contact us at any time to:

• Request access to your personal information
• Correct inaccurate or outdated information
• Update your customer records
• Request deletion of information where legally permissible

We will make reasonable efforts to respond to such requests in accordance with applicable laws and business requirements.

Changes to this Privacy Policy

AFTAB Tours & Travels reserves the right to modify or update this Privacy Policy at any time without prior notice. Any revised version will be published on our website and will become effective immediately upon publication.